Informativa sulle spedizioni

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Below you will find all the important details about our shipping process.

Shipping Origin

All orders are shipped from our studio in Italy.

Shipping Destinations

We currently ship to the following locations:

  • Italy (domestic shipping)

  • All countries within the European Union (EU)

  • Selected non-EU European countries (e.g., UK, Switzerland, Norway) – please check during checkout

If your country is not listed at checkout, feel free to contact us and we’ll do our best to accommodate your request.

Processing Times

Orders are typically processed within 2–5 business days (excluding weekends and holidays).

Estimated Delivery Times

  • Italy: 3-5 business days

  • European Union: 3–9 business days

  • Non-EU Europe: 4–10 business days

Please note: these are estimated times provided by our carriers. Actual delivery times may vary due to factors outside our control (e.g. customs, local delivery services, holidays).

Shipping Costs

Shipping costs are calculated at checkout based on your location and value of your order.

Free Shipping to Massa, Italy

We offer free shipping for all orders delivered to Massa, Italy — no minimum order required.

Customs & Duties

Orders shipped within the EU are not subject to customs or import duties.

For orders outside the EU (e.g. UK, Switzerland, Norway), local taxes, customs duties, and handling fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the order total.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package until it arrives.

Shipping Carriers

We work with reliable carriers such as:

  • Poste Italiane

  • DHL

  • UPS

  • GLS

The carrier will be selected based on your location and the best available service for your order.

Delays or Issues

If your package is delayed or lost in transit, please contact us at info@lumarjewels.com and we’ll do our best to assist you.

If you have any questions regarding shipping, don’t hesitate to reach out to us at info@lumarjewels.com.